Refund policy
At GlobMart, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.
Return Eligibility
You may request a return or refund within 7 days of receiving your order.
To request a return or refund, the product must be:
- Damaged or defective
- Incorrect or different from what was ordered
- Unused and in its original condition, where applicable
Unboxing Video Requirement
For any return or refund request, customers are required to provide a clear, continuous video of the parcel being opened from the beginning of the unboxing process.
The video should clearly show:
- The unopened package
- The package being opened
- The product and any damage or issue
- The packaging and shipping label
This video helps us verify the condition of the product when it was received.
Without an unboxing video, we may not be able to approve a damage-related return or refund claim.
Refunds
Once your request and supporting evidence have been reviewed and approved, we will notify you regarding the refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.
How to Request a Return or Refund
Please contact us at:
Include your order number, reason for the request, and the required unboxing video/photos